We Are Hiring

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We are recruiting for a Helpdesk Coordinator to proactively manage reactive and planned jobs through our CAFM system, liaising with engineers and clients to ensure deadlines for attendance are met, prioritising jobs based on their urgency.
You will undertake general administration and telephone duties, produce maintenance related documents, input completed service reports and time sheets and produce invoices.
This is a busy role working on a helpdesk that has a varied client base including Housing, Schools and Medical Care Facilities.

Scheduling both reactive and PPM jobs and allocating them to the most suitable engineer resource based on location, skill, priority, and customer requirements
Raising jobs and purchase orders for subcontractors and suppliers
Prioritising numerous competing tasks and continuously monitor the progress of works whilst communicating any delays to the relevant people
Liaising, via email and telephone, with engineers, subcontractors and clients to manage and plan workload
Maintaining accurate records and processing paperwork in a timely manner to ensure PPM compliance
Invoice processing
General Office administration and Ad-Hoc tasks to support Company operations

Key Skills and Experience

Previously worked in a similar helpdesk or scheduling role
A good understanding of Microsoft Office software packages and general IT knowledge
Great communication and customer service skills
Strong organisation skills

A basic understanding of the M&E industry.

Hours :      Mon – Thurs 8:30 – 17:00
Fri 8.30 – 16:30
(30 min lunch break)

We’re looking for a highly organised, motivated and confident individual who has the ability to work as part of a small team and show willingness to help others as workflow fluctuates.
If this is you, please email your CV to helpdesk@westlancsgroup.co.uk

West Lancashire Group Ltd is an equal opportunities employer

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