JOIN THE TEAM
We are recruiting for a Helpdesk Coordinator to proactively manage reactive and planned jobs through our CAFM system, liaising with engineers and clients to ensure deadlines for attendance are met, prioritising jobs based on their urgency.
You will undertake general administration and telephone duties, produce maintenance related documents, input completed service reports and time sheets and produce invoices.
This is a busy role working on a helpdesk that has a varied client base including Housing, Schools and Medical Care Facilities.
Responsibilities
✔ Scheduling both reactive and PPM jobs and allocating them to the most suitable engineer resource based on location, skill, priority, and customer requirements
✔ Raising jobs and purchase orders for subcontractors and suppliers
✔ Prioritising numerous competing tasks and continuously monitor the progress of works whilst communicating any delays to the relevant people
✔ Liaising, via email and telephone, with engineers, subcontractors and clients to manage and plan workload
✔ Maintaining accurate records and processing paperwork in a timely manner to ensure PPM compliance
✔ Invoice processing
✔ General Office administration and Ad-Hoc tasks to support Company operations
Key Skills and Experience
Essential:
♦ Previously worked in a similar helpdesk or scheduling role
♦ A good understanding of Microsoft Office software packages and general IT knowledge
♦ Great communication and customer service skills
♦ Strong organisation skills
Desirable:
♦ A basic understanding of the M&E industry.
Hours : Mon – Thurs 8:30 – 17:00
Fri 8.30 – 16:30
(30 min lunch break)
We’re looking for a highly organised, motivated and confident individual who has the ability to work as part of a small team and show willingness to help others as workflow fluctuates.
If this is you, please email your CV to helpdesk@westlancsgroup.co.uk
West Lancashire Group Ltd is an equal opportunities employer
